Why bother with a smaller company?  Big doesn’t mean smarter. At the same time ISPW isn’t your average small company.

1. ISPW has been in business since 1986.
2. ISPW supports some of the world’s largest companies, 24/7, some for over 20 years.
3. Staff is experienced, focused exclusively on SCM and located in Europe, North America and Australia.
4. The company keeps the core staff small by working with premier distributors, globally.

ISPW wins customers with superior products and personalized service.  Our planning horizons don’t change every 90 days. We innovate continuously to stay ahead of our competitors so every R&D dollar goes into to making your experience superior. Big companies may have big marketing budgets but that doesn’t mean they are a better or more reliable partner.

In 24 years, ISPW has often replaced its competitors, but they have never replaced ISPW.

Let’s see why: 

Think Big = Safe?  Not quite. Big might mean stable but in the software business it is hard to be creative when decisions are made by committees of marketing and legal folks, focused on this quarter’s numbers. At ISPW, you even know who is championing your changes, personally. Our developers are encouraged to build products that exceed – not just meet - requirements. Smaller can even mean faster and more responsive.

Personalized service.  We don't have call centers, just people you know and trust supporting you. Customers rave about ISPW support, not only because we know our product, but also because we know your issues. At ISPW, “not our problem” is not acceptable. We deliver results that work for your environment, even enabling products from many other vendors. This is how we earn customer loyalty.

Flexibility.  Try to get a contract changed from one of the Big guys and see how long that takes. The policy manual at ISPW is short - give customers what they need. Consequently we have no unsatisfied customers that leave because they perceive their needs are not important to us.

Influence direction.  Some customers have used ISPW for over 20 years. They continue to buy new options from ISPW because they were specifically designed to make life easier on the front lines. Although ISPW works to anticipate market directions and translate these into action, many times the best suggestions come forward at our frequent on-site visits or support calls. Our user group meetings also help us prioritize what is most important to our clients.

Tired of anonymous, faceless companies that just don’t respond – Try ISPW.

In summary it comes down to a superior product that delivers the promised benefits with excellent support. Please talk to any ISPW customer – they are all references. Ask them how our support ranks with their previous SCM vendor, or other big vendors in general.  The feedback we consistently hear is that ISPW support is the best they have ever received – with any product. Although we are smaller we have built a great company by listening to our customers and delivering what they need.